GitHub Actions Service Level Agreement: What it is and Why it Matters
GitHub Actions is a powerful platform that supports continuous integration and delivery (CI/CD) workflows for your repositories. It allows you to automate your software development workflows, from building to testing and deployment, all within the GitHub ecosystem. GitHub Actions can help you save time, reduce errors, and improve the overall quality of your software.
However, like any other service, GitHub Actions is subject to occasional downtime and service disruptions. To ensure transparency and accountability, GitHub has introduced a Service Level Agreement (SLA) for GitHub Actions. This SLA outlines the commitments and guarantees GitHub makes to its customers regarding the availability and reliability of GitHub Actions.
Here’s everything you need to know about GitHub Actions SLA:
What is GitHub Actions SLA?
GitHub Actions SLA is a document that defines the terms and conditions of GitHub’s service commitments to its customers. It outlines the availability, reliability, and performance guarantees that GitHub provides to its customers using GitHub Actions.
The GitHub Actions SLA sets out the following commitments:
– Availability: GitHub guarantees a minimum of 99% uptime for GitHub Actions. This means that GitHub Actions should be available for use for at least 99% of the time within a given calendar month.
– Reliability: GitHub guarantees the successful completion of GitHub Actions workflows, including the execution of actions, the downloading of artifacts, and the delivery of notifications.
– Performance: GitHub guarantees that GitHub Actions will execute workflows in a timely and efficient manner. This means that GitHub Actions will run actions within a reasonable timeframe and that the service will respond to user requests promptly.
Why is GitHub Actions SLA Important?
GitHub Actions SLA provides customers with a clear understanding of the level of service they can expect from GitHub. It provides transparency and accountability, ensuring that customers are aware of the commitments that GitHub has made with regards to the availability, reliability, and performance of the service.
Moreover, the SLA enables customers to plan and manage their workflows with confidence. By knowing the level of service they can expect, customers can set realistic expectations and rely on GitHub Actions to deliver workflows consistently and reliably.
The SLA also provides customers with a clear path for recourse in case of service disruptions. If GitHub fails to meet its SLA commitments, customers can request credit equal to the percentage of time the service was unavailable, or report the issue to GitHub support for further investigation.
Conclusion
GitHub Actions SLA is a critical document that defines the level of service customers can expect from GitHub Actions. It outlines the availability, reliability, and performance guarantees that GitHub provides to its customers, ensuring transparency and accountability. By understanding the SLA and planning accordingly, customers can rely on GitHub Actions to deliver workflows consistently and efficiently. Additionally, the SLA allows customers to seek recourse in case of service disruptions, ensuring they have a clear path forward in case of an issue.
